Our brands are authorized for shipping within Canada. Ruark Audio, the exception, ships to Canada and USA. Shipping costs will apply in some cases and will be added at checkout.
It depends on where you are. Orders processed for central Canada will take 2-3 business days to arrive, 4-7 business days for the East and West coast. US orders need to clear customs and should expect up 5-10 business days based upon location. Bespoke or Special orders from Europe require 4-6 weeks. Delivery details will be provided in your confirmation email and if you have questions prior to ordering you can contact us.
We use all major carriers including Canada Post, USPS, Fedex, UPS and Purolator depending on your location.
We always aim to make sure our customers love our products the first time, but if you do need to return an order, we’re happy to help. Certain conditions apply to sale items and special orders. There are time limits on returns including requirements for factory packaging. Just email us directly and we’ll take you through the process.
It depends on the brand and the product. All options are outlined on the product page, so look out for customization options there. Currently, Artcoustic and Davone have the widest choice of options. Email us if you have questions.